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Dear Administrator of Serenity Mountain Manor,
I would like to let you know that you have two very valuable employees on your night shift. I believe in giving compliments, when other health care workers excel at their jobs. Kennette and Robin went above and beyond our expectations, in assisting us to care for one of their residents. The night of 8/8/10 and we thank them so much.

          Jeannie Keesler-Night Charge-RN
          Piedmont Mountainside Hospital

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Last Friday night my wife Jeanne had a medical episode that involved fainting, falling and out of control blood pressure. Robin, from your staff was on duty that evening and wow! Did she ever hit all the right steps in getting proper care and having Jeanne transported to the emergency facility at the local hospital. And getting me advised and in the decision loop (pronto). You could not have written up a better execution process if you tried (which I am sure you had done.) Whatever, my hats off to Robin especially, and to the whole staff present who got the job done so well. Thanks.
Stan Barnett

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I can't say enough about all the staff and their caring of all the lovely residents. My mother-in-law is a "newbie" and after only a few days is happy as a clam. Kelly, you rock!!

C:

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To the Entire Staff:

Thanks so much for all your love & care for my Mom and all of your folks.

Sincerely, Robyn Wichelt

Thanksgiving lunch was just great. The food was tasty & plentiful, the decor outstanding and the fellowship was warm & cozy. Thanks for making Serenity not just look and feel like a home, but really be one. Thanks again,
Stan Barnett

We want to be sure you all know how delighted we all were with the Christmas luncheon. What fun everyone had! Let Jim & I add that your loving care and patience with "Miss Jean" has made all the difference in her settling into her fine home in the mountains of North Georgia.
Yall rock!

Jim & Sukochi Lee